As an online shopper with an IDIS-accredited retailer, you have the right to:
- Clear delivery information before you place your order;
- Convenient and reliable delivery service;
- Notification of any delivery limitations / conditions;
- Charges that are complete and simple to understand;
- Access to information on your order progress / history;
- Delivery within the agreed time frame;
- Helpful support with failed / late / attempted deliveries;
- Your goods arriving in good condition;
- A clear returns process, with any limitations / conditions notified prior to purchase.
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